Resource Map and List

Reconcilliation Toolkit for Service Providers, 2016

Prepared by the Indigenous Working Group of the BC Association of Social Workers, this toolkit was produced to encourage and facilitate dialogue about reconciliation within the social work professional.

Trauma-informed: The Trauma Toolkit, Second Edition, 2013
Klinic Community Health Centre

This toolkit aims to provide knowledge to service providers working with adults who have experienced or been affected by trauma. It will also help service providers and organizations to work from a trauma-informed perspective and develop trauma-informed relationships that cultivate safety, trust and compassion.

10 Year Plan to End Homelessness – Canadian Alliance to End Homelessness

Homelessness in Canada: Past, Present and Future – Hulchanski, David J. (2009)

Myths about Homelessness – The Greater Vancouver Regional Steering Committee on Homelessness (2009)

The State of Homelessness in Canada 2013 – The Homeless Hub (2013) 

Affordable HousingFood Security

Hidden Homelessness

Housing First

Addiction Services

VCH Harm Reduction Services
604-983-6700 (ask for CDC on-call nurse)

VCH Mental Health and Addiction Intake
604-904-3540 (non-emergency)

Integrated Case Management for Adults

Detox Central – Detox Referral Line
1-866-658-1221 Referral to drug/alcohol program & drug-free supportive housing

Alcohol and Drug Information + Referral Services

AA Meetings – daily at noon
Alano Club – 176 East 2nd St., North Vancouver

NA Meetings
Saturdays 7:30 pm @ Alano Club – 176 East 2nd St., North Vancouver
Mondays 7 pm @ Lookout Shelter – 705 West 2nd St., North Vancouver

Affordable Housing

2013 Canadian Housing Observer – Canada Mortgage and Housing Corporation (2013)

A Home For All – The Tyee’s Series on Affordable Housing

Affordable Housing in Canada: In search of a new paradigm: TD Economics – TD Bank Financial Group (2003) 

Canada’s Dual Housing Policy: Assisting Owners, Neglecting Renters – Hulchanski, David J. (2007) 

Creating Market and Non-Market Affordable Housing: A Smart Growth Toolkit for BC Municipalities – Curran, D. & Wake T. (2008)

Crunching Canada’s Housing Numbers – Federation of Canadian Municipalities

Housing Affordability – Metro Vancouver

Housing Policy for Tomorrow’s Cities – Hulchanski, David J. (2002)

Fixing Canada’s Housing Crunch – Federation of Canadian Municipalities

Home Truths: Why the Housing System Matters to All Canadians – Jackson, Andrew (2004) 

Leaks in the Roof, Cracks in the Floor: Identifying Gaps in Canada’s Housing System – The Canadian Housing and Renewal Association (2004)

Leveraging Affordable Housing in North Vancouver – Andrew Green Homes

Metro Vancouver Housing Data Book – Metro Vancouver (2013)

Recent Trends in Housing Affordability and Core Housing Need – Canada Mortgage and Housing Corporation (2008)

Recent Trends in Housing Affordability and Core Housing Need – Canada Mortgage and Housing Corporation (2012)

Community & Support Services

BC Employment & Assistance

BC 211 Information Specialists
Call 211
Provides free, confidential, multilingual information and referral to a full range of community, social, and government services. Twenty-four hours a day, seven days a week, Information and Referral Specialists link callers to the services and support they need including info on shelter bed availability.

Ministry of Social Development

Financial Literacy Training

Vancity – Each One, Teach One: Promoting financial literacy and independence

Police Non-Emergency Numbers

North Vancouver – 604-985-1311
West Vancouver – 604-925-7300
24 HR Crisis Line – 604-872-3311

Support Services

Harvest Project
1073 Roosevelt Cr., North Vancouver
Coaching, food and clothing support programs

North Shore Disability Resource Centre
3158 Mountain Hwy, North Vancouver
Forms and advocacy for people with disabilities

North Shore Women’s Centre
131 East 2nd St., North Vancouver
Mon-Thu 10am-5pm, Drop-in support for women

North Shore Neighbourhood House/Food Bank
225 East 2nd St., North Vancouver
Access to resources, information and referrals

Salvation Army
105 West 12th St., North Vancouver
Food, clothing and furniture vouchers, counselling, church and addictions services, free chef training.

Emergency & Outreach Services

Adults & Seniors

Lookout Emergency Shelter (24/7)
604-982-9126 (ask for Outreach)
705 West 2nd St., North Vancouver

Canadian Mental Health Association Outreach
604 987 6959
211-260 West Esplanade, North Vancouver

Salvation Army
778 866 4673
105 12th St W. North Vancouver

Hollyburn Seniors Outreach
604 723 9404
#210-255 West 1st Street, North Vancouver


North Shore Youth Safe House
1-877-78-YOUTH (1-877-789-6884)
If you or someone you know is a North Shore youth, aged 13-18, needing a safe place to stay, call the 24-hour toll-free line to speak with someone who can help.

MCFD After Hours for Youth

Women & Children

North Shore Crisis Services Society – Women’s 24 Hour Crisis Line

North Shore Crisis Services Society – Outreach Program
212 –145 East 15th Street, North Vancouver

The Outreach Services Program (OSP) provides services to adult women and their children who have escaped or who are at risk of abuse, violence or threats.  OSP is open to women living on the North Shore and to women who have resided at SAGE Transition House.  OSP provides support and advocacy, assistance dealing with the family court and criminal justice systems, referrals to community resources, and assistance in accessing community agencies and related services as appropriate.  Through the Outreach Services Program, North Shore Crisis Services Society also offers support groups for women.

Food Security

Enough for All: Household Food Security in Canada – The Conference Board of Canada (2013)

Food Security for All: North Shore Food System Assessment and Community Food Action  – SPARC BC (2006)

Hidden Homelessness

Hidden Homeless Campaign – Raising the Roof

Hidden Homelessness in Greater Vancouver – Fiedler, R., Schuurman, Nadine & Hyndman, Jennifer (2006)

Hidden Homelessness: Lessons from Experience – Boyes, K., Copas, J. & Lawrie, G. (2005)

The Hidden Homeless: How municipalities are tackling increasing homelessness in the suburbs – Megaphone Magazine

The Hidden Homeless – Raising the Roof

Housing First

Housing First Tool Kit

National At Home/Chez Soi Final Report

Canadian Alliance to End Homelessness – Housing First

Million Dollar Murray – Gladwell, M. (2006)

National Alliance to End Homelessness – Housing First

PBS – Home at Last?

RainCity Housing’s Housing First ACT Team 

The Homeless Hub – Housing First information page

The Homeless Hub – Housing First in Canada: Supporting Communities to End Homelessness

Medical Services

Lions Gate Hospital
231 East 15th St., North Vancouver

HealthConnection Clinic
148 East 15th St., North Vancouver

Mental Health Services

Canadian Mental Health Association Outreach


Coming of Age: Reimagining the Response to Youth Homelessness in Canada – Gaetz, S. (2014)


BC Poverty Reduction Coalition 

Burnaby Homeless Task Force 

Canadian Alliance to End Homelessness 

Campaign 2000 – End Child and Family Poverty in Canada 

Covenant House

Draft Regional Homelessness Plan 2015 – 2025 (Metro Vancouver)

The Edible Garden Project

Greater Vancouver Regional Steering Committee on Homelessness

Greater Vancouver Shelter Strategy 

Housing Vulnerable Populations on the North Shore – NEW updated version April, 2016

Lookout Society 

New Westminster Homelessness Coalition Society

North Shore Committee to End Violence Against Women In Relationships

Pacific Housing Research Network BC 

Raising the Roof

Rain City Housing

Smart Growth BC 


The Homeless Hub

The State of Homelessness in Canada 2014

Vancouver Street Soccer League